At Kantprint, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward Returns & Refunds Policy to ensure your peace of mind. Please read the following guidelines for returns and refunds:
Defective or Damaged Items
We take utmost care in ensuring the quality of our products. In the unlikely event that your item arrives defective or damaged, we apologize for any inconvenience caused. Please contact our customer support team at [email protected] within 7 days of receiving your order, providing a clear photo of the defective or damaged item. Our team will review your claim and offer a resolution, which may include a replacement or a full refund.
Incorrect Items or Designs
If the item you receive differs from what you ordered, or if the design does not match the one you selected during the checkout process, kindly notify us at [email protected] within 7 days of receiving your order. Our customer support team will work to rectify the issue promptly, providing a replacement or a full refund if necessary.
Size or Product Exchange
We strive to provide a smooth and efficient shopping experience for our customers. However, please note that we do not support returns or exchanges for items if the customer orders the wrong size, color, or any other product customization during the checkout process.
We understand the importance of ensuring the accuracy of your orders. To avoid any inconveniences, we kindly request you to carefully review and double-check your selected size, color, and product options before placing your order. Our print service provider does not maintain inventory to hold unwanted items, which is why we are unable to offer exchanges for size or product variations resulting from customer error.
To help you make an informed decision, we provide detailed size charts and product specifications on our website. We encourage you to refer to these resources while making your selections.
Non-Returnable Items
Certain items, such as custom-made or personalized products, may not be eligible for return or refund, except in cases of manufacturing defects or damage during shipping. Please check the product details and customization carefully before placing your order.
Return Address
For approved returns or exchanges, we will provide you with the appropriate return address. Please ensure that the item is securely packaged to prevent any further damage during transit.
Refund Processing
Once we receive the returned item and confirm its eligibility for a refund, we will initiate the refund process. Refunds will be credited back to the original payment method used during the purchase. Please allow 3-5 business days for the refund to appear in your account, depending on your payment provider’s processing time.
Refund Exclusions
Any unauthorized returns, or returns of items that are washed, worn, or damaged due to misuse, will not be eligible for a refund or exchange, and the item will be forfeited.
For further assistance with returns, refunds, or any other concerns, please do not hesitate to contact our customer support team at [email protected]. We are here to provide you with exceptional service and make your experience with Kantprint enjoyable and satisfying.